Thank you for shopping with us! At Tribal Equine, we want to ensure your satisfaction with your purchase. Please take a moment to review our return and refund policy:
30-Day Return Period: You have a 30 days from the date of receiving your item to request a return.
Eligibility for Returns: To be eligible for a return, the item must meet the following criteria:
Initiating a Return: To begin the return process, simply reach out to us at email@example.com, and we'll guide you through the steps. If your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items sent back to us without prior return authorization will not be accepted.
Questions or Assistance: If you have any questions or need assistance with your return, please don't hesitate to contact us at firstname.lastname@example.org.
Damages and Issues: Please inspect your order upon receipt. If you find that the item is defective, damaged, or if you receive the wrong item, contact us immediately. This allows us to promptly address the issue and make it right for you.
Non-Returnable Items: Certain items cannot be returned, including:
Exchanges: Returnable items may be exchange. The new item will be shipped upon the receipt and approval of your return, and if applicable, the payment of balance for new item.
Refunds: Once we receive and inspect your return, we will notify you about the approval of your refund. If your return is approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
At Tribal Equine, we are committed to providing you with a seamless shopping experience. If you have any questions or require further assistance, please do not hesitate to contact us. We value your business and aim to make the return and refund process as straightforward as possible for you.